Illustration of Credit Memos and Unapplied Payments
Charges and Credits

Credit Memos and Unapplied Payments

Unused credit memos or unapplied payments can be used as a payment towards an existing invoice. Customers can also pay online using their credit memos and unapplied payments.

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QuickBooks Online QuickBooks Desktop

Show how many Credits were used on Customer Invoice

If a customer is on a recurring payment plan, you can choose to show them the remaining balance due in their receipt after a payment is applied.

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QuickBooks Online QuickBooks Desktop

Allow customers to use credit memos on open invoices

If your customer is using our online payment portal to pay their invoice, they will see their total of credit memos that are unused. They can choose to use some or all of them as a payment towards an open invoice.

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QuickBooks Online QuickBooks Desktop

Use unused credit memos or unapplied payments as a payment

On the customer details page, you can see how mnay unused credits a customer has, and you can choose to use some or all of them towards a payment for the customer.

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